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The Project Assistance Center Goes Online!

Post Date:03/11/2020 10:20 AM

In an effort to continue to improve the experience for developers, business and citizens in El Cajon, the Project Assistance Center (PAC) has launched an online portal.  This web-based system will allow for building permit and planning applicants to apply online, pay fees, view documents, schedule inspections, and review inspection results.  The new webpage is called the Project Assistance Center Online, or PACO.

PACO is just another step in the City’s continued effort to improve the permitting and planning process.  In 2014, the City created the Project Assistance Center (PAC). The PAC is a whole systems approach to project approval and development. No longer is an applicant dealing with different City Departments to gain approval for their project. Development teams were consolidated into a single Project Assistance Center that includes fully integrated Planning, Engineering, Building and Housing Services. 

The PAC has been very successful in streamlining the planning and permitting process, both answering questions, accepting applications, as well as issuing permits.  By adding an online component with PACO, users conducting routine applications can now perform these tasks online.  This saves time for the applicants, and also frees up more staff time for answering questions and reviewing applications.

“PACO represents the next stage in our commitment toward providing efficient quality services. We want to have the fastest and most effective permit processing times of projects anywhere in San Diego County,” says Tony Shute, Director of Community Development.

The Project Assistance Center is located at the El Cajon City Hall building, 200 Civic Center Way, on the third floor.  Applicants are always welcome to come to the counter to conduct their business.  We welcome the opportunity to talk through projects and make sure that that projects are done correctly.  But for those that frequently use the PAC services, PACO is an opportunity to avoid wait times and quickly conduct their business with the City.

Services available on PACO include:

  • Apply for permits and plans
  • Request inspections
  • Pay Fees
  • Upload permit documents
  • Review inspection results

If you are considering starting a project within the City or already have a project already in process, check out PACO!.

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