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This page is intended to help you contact staff to report issues to City staff. 

We have a large set of Frequently Asked Questions and associated answers.  If you would like to review those before submitting your report, you can scroll down to the bottom of the page. 

To report a new request or issue, please start by clicking on a category below.

Frequently Asked Questions

Please scroll through the list of Frequently Asked Questions.  You can also narrow down your search by selecting a specific category or department.

  • Community Development

    • Do I need a permit to change my driveway?

    • How do I find my sewer line?

    • Who do I call if I see uncontrolled water flowing?

    • I have questions about the trees on my street, who do I call?

    • I have questions about the temporary NO PARKING signs on my street, who do I call?

    • Vehicle problems in your neighborhood?

    • I'm moving; what do I do with my old paint or other unwanted liquid materials?

    • Are there tree branches blocking your view while driving?

    • Where can I find the street sweeping schedule?

    • How do I report a traffic signal light problem?

    • How do I report a broken street sign?

    • How do I report debris on the sidewalk?

    • How do I report a pothole?

    • How do I report a street light out?

    • How do I register for a Project Assistance Center Online (PACO) account?

    • What permits or plans are available?

    • What is the permit application process?

    • Why can't I find my address?

    • How can I get more help?

  • Police

    • What to do if I see a dead animal in the roadway

    • When is the Animal Shelter (Animal Control) Open?

    • Do I have to be at my home/business for the graffiti to be removed?

    • How long will it take to remove the graffiti?

    • Will a matching paint be used for painting over graffiti on my building or fence?

    • My vehicle was impounded for 30 days, what can I do?

    • My vehicle was impounded for driving with a suspended driver’s license. What happens now?

    • How much will it cost to get my vehicle released? How can I pay for it?

    • How can I get a release for my vehicle?

    • How do I report my vehicle stolen?

    • What happens if I don’t pay a fine on a ticket or show up in court?

    • How do I pay or contest a ticket?

    • How do I get fingerprinted for a Misdemeanor Citation before court?

    • Are LiveScan and Ink Fingerprint Services available at El Cajon Police Department?

    • How do I obtain a copy of a police crime report?

    • Who can obtain a copy of a police crime report?

    • What should I do if I suspect a neighbor is doing something illegal?

    • Which police department do I report a crime to?

    • What are the Police Records office hours and how do I get there?

    • What if I no longer want to prosecute the perpetrator for the crime case?

    • Can I contact the detective assigned to my crime case if I have additional relevant information?

    • When should I expect to be contacted by the Police Department?

    • Will I be contacted by a detective?

    • Are all crime reports investigated by a detective?

    • What is the investigative status of my crime report?

    • What do I need to license my dog?

    • Does my dog need a license?

    • What do I do if I lost a pet?

    • What do I do if I found a pet?

    • How do I apply to be a Police Cadet?

    • What are the requirements for becoming a Police Cadet?

    • What To Do When 911 Answers

    • How To Call 911

    • What Is 911?

    • When should I call 911?

    • I have noticed an increase of DUI Checkpoints {Driving Under the Influence} within the City of El Cajon. Why is this occurring?

    • My vehicle has been impounded for 30 days. How can I contest the storage?

    • My vehicle was impounded for 30 days. In the past, I had a vehicle impounded for only 24 hours. Why the difference?

    • I received a Parking Ticket, yet my neighbors car did not for the same violation. Why did this occur?

    • What is the difference between a Motorcycle Officer and a Traffic Officer who drives a car?

    • Speeding is a major problem on my street. How can I get assistance from the Traffic Division?

    • What is the Crime Free Multi-Housing Program

    • What is the law regarding loud vehicle alarms?

    • What can I do about my noisy neighbors?

    • How can I get involved with the Crime Free Multi-Housing Program?

    • How much is a dog license?

    • How do I contact an Animal Control Officer?

    • How do I complain about a noisy animal?

    • How long do we keep animals?

    • How much does it cost to adopt a cat or dog?

    • Low Income Payment Plans

    • Who do I call if I find an abandoned shopping cart?

  • Public Works

    • Do I need a permit to change my driveway?

    • How do I find my sewer line?

    • Who do I call if I see uncontrolled water flowing?

    • I have questions about the trees on my street, who do I call?

    • I have questions about the temporary NO PARKING signs on my street, who do I call?

    • Vehicle problems in your neighborhood?

    • I'm moving; what do I do with my old paint or other unwanted liquid materials?

    • Are there tree branches blocking your view while driving?

    • Where can I find the street sweeping schedule?

    • How do I report a traffic signal light problem?

    • How do I report a broken street sign?

    • How do I report debris on the sidewalk?

    • How do I report a pothole?

    • How do I report a street light out?

    • How can I request a Release of Lien?

    • What has changed?

    • What do I need to do?

    • Without an impound account, paying my sewer charges will create a significant financial burden. What can you do to help?

    • Can I pay my sewer bill and my water bill with one check?

    • Due to COVID-19, I am unable to pay my bill. What options are available to me?

    • How can I find my sewer account balance?

    • How can I find my sewer account number?

    • How can I pay my bill?

    • How can I set up Auto-Pay or Bill Pay through my bank?

    • How can I set up waste disposal service for my business?

    • How do I check my bill once the City goes to tax roll and know that I’m getting charged correctly? (especially as tenants)

    • How do I request a copy of my sewer invoice?

    • How do I start or end my service?

    • How often do I get a sewer bill?

    • How will this affect my escrow impound account?

    • How will this affect my renters?

    • I am an HOA where all the units own their property. We bill them their water, sewer, and trash in their HOA fees. How will the bill be calculated for our usage for the year when all units share one single watermeter and have been based on consumption?

    • I moved-out in June, how will I be receiving a final pro-rated bill? How would it affect me as a renter vs owner?

    • I need to dispose of a large appliance; can I just leave it next to my bins on trash day?

    • I’m a landlord having tenants move out right before the tax roll, how would I get my final bill?

    • I’m a landlord that will collect sewer charges directly from my tenant at the same time as the monthly rent. How would a default of my tenant’s payment affect my property?

    • If I haven’t paid my bill due to being affected by COVID-19, will my previous balance be transferred to the tax roll?

    • If I move out/sell my house in the middle of the tax roll year and paid in full, how will this affect me? Will I be refunded?

    • I'm going on vacation, what can I do about my sewer bill?

    • Is there a place I can recycle my Christmas tree?

    • Is there a way to pay my WM bill online?

    • Payments that I made are showing as a past due balance on my account. How can I remedy this?

    • The meter number listed on my Tax Roll billing notice does not match the meter number on my Helix water bill. What should I do?

    • What are the Current Sewer Rates?

    • What can I do about my neighbors' bad trash habits?

    • What does "FY" on the Tax Roll billing notice mean?

    • What happens when my rental property becomes vacant and I don't require service at the property?

    • What is "Flow"?

    • What is the base charge that is shown on my bill?

    • What is the Late Payment Policy?

    • What is the prorated amount listed on my Tax Roll billing notice?

    • What percentage of construction and demolition waste am I required to divert from the landfill?

    • Where can I dispose of my electronic waste (e-waste)?

    • Where can I dispose of my used motor oil and other household hazardous waste?

    • Who do I call to complain about my trash service?

    • Why did my bill increase?

    • Will my water bill be included on the Tax Roll?

    • With the change to the property tax bill will my credit balance carry forward, or can I request a refund of the over payment?