City Hall floors 2-6 are closed to the public at this time. However, staff continues to conduct business. Feel free to call us. 

Click HERE for more information and other COVID-19 updates.

COVID-19 Frequently Asked Questions

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Below is a collection of frequently asked questions and answers that were provided by Mayor Bill Wells during the Virtual Town Hall Meeting and also information directly from the San Diego County FAQ website.

  • Does the City have Hand Washing Stations?

    The City of El Cajon has a total of three hand washing stations currently: 

    • Wells Park 

    • Prescott Promenade  

    • Lexington Post Office  

    San Diego County is working to locate additional sinks for the following locations: 

    • Bill Beck Park 

    • El Cajon Valley Middle School Park 

    • Judson Park  

    • City Council Chambers 


    In addition, there are two hand washing stations already located at the MTS stations along Marshall. 

  • Has the City issued an Eviction Moratorium?

    This is certainly a topic on many people’s minds during the COVID-19 pandemic. The Governor of California issued an order halting evictions in the State of California. San Diego and many other cities around the state have issued their own orders either restricting or banning eviction proceedings during this emergency; however, the City of El Cajon feels that we should wait to see if there are any conditions that give rise to a local ordinance to protect our tenant residents.   

    Typically, the city has no authority over landlord / tenant issues; however, our position is flexible and if it should happen that landlords are using this crisis to improve their financial position through new leases with higher rents, that might be something we could review.  

    Evictions are considered civil matters, which fall under the jurisdiction of the County of San Diego Courts. Currently the courts are closed during this state of emergency and it is my understanding that unlawful detainer actions are not considered "emergency" matters for the courts sufficient to allow filing of such actions, much less trials on the merits.  For now the City believes that the Executive Order issued by Governor Newsom would be sufficient to present a defense on the part of tenants, if necessary, but we do recommend you contact The Center for Social Advocacy if you need additional guidance on this matter. They can be reached at (619) 444-5700. 

  • How are you protecting First Responders?

    The City will continue to follow the recommendations given by County Emergency Medical Services (EMS):  

    • Exposures: There is no longer a need for fire suppression personnel to quarantine for exposure; even if there is a confirmed exposure, crews do not need to be removed from duty unless they are symptomatic 

    • Symptomatic: Self-isolate 

    • Isolation Location Options: (1) At Home (2) If there is an at-risk person at home, and no other place for isolation, County will provide hotel as long as you meet their guidelines 

    • Length of Isolation: At least 72 hours have passed since the resolution of fever (without the use of fever-reducing medication) and improvement of respiratory symptoms, AND at least seven days have passed since the onset of symptoms. 


  • How do I report a case of COVID-19?

    Please contact your health care provider. Health care providers send test results directly to the County. Reports can also be made by calling the County's Epidemiology Unit at (619) 692-8499. 

  • How restrictive is the shelter in place order? Can I go outside?

    Currently you can go for a walk or walk your dog, you must still follow the social distancing guidelines of six feet from people who are not in your household. Avoid any groups. 
  • If I think I have symptoms, who should I call?

    If you developed a fever and/or symptoms of respiratory illness, such as cough, difficulty breathing or shortness of breath and have traveled to an area affected by COVID-19* within the last 14 days or had close contact (within 6 feet/2 meters) with someone who is suspected to have or has been laboratory confirmed to have COVID-19, you should:

    • Stay home unless you are having a medical emergency
    • Call a healthcare provider and seek medical advice—It is important that you call ahead before going to a doctor’s office or emergency room and tell them about your recent travel or close contact and your symptoms, this will allow the healthcare facility staff to take steps to keep other people from getting infected.
    • If you do not have a healthcare provider or health insurance, call 2-1-1 to see if you are eligible for Medi-Cal or be referred to a local Community Health Center. 

    Your healthcare provider will do a risk assessment, using CDC testing criteria, to determine if you have signs and symptoms of COVID-19 and if you should get tested.

    *Since this is a rapidly evolving situation, visit the CDC Travel Information page for the current list of areas with widespread or ongoing community spread of COVID-19 where travel health notices have been issued.

  • Is the City providing a homeless shelter?

    Currently the State of California and San Diego County are in process of setting up resources. The State of California has provided the Regional Task Force on Homelessness (RTFH) $1.7 million for sheltering in the county and City of San Diego has received $3.6 million. The City of El Cajon is in contact with the RTFH and have offered to help. 
  • Is there a way to find out where in El Cajon the cases of COVID-19 are?

    The County of San Diego is the lead agency on receiving information on active cases of COVID-19 and is bound by HIPAA-related restrictions with regard to releasing personal information.  

    Although the specific location of a COVID-19 case in the City is not known, it's imperative that we all adhere to the guidelines ordered by both San Diego County and the State of California. We, as citizens, must all stay at home except for to conduct essential business, maintain social distancing if going out is necessary, and employ proven-effective hygiene and cleanliness practices for ourselves and high-touch services. These are the best tools we have to combat this virus and stay healthy. 

  • What businesses are open?

    Social Distancing orders still need to be followed when visiting the following essential businesses: 

    • Banks
    • Gas stations
    • Grocery stores, convenience stores
    • Laundry services
    • Hardware/Home Improvement store
    • Restaurants for take-out, delivery or drive-through
    • Pharmacies
    • Essential government services are still available. Many government agencies have closed public offices but are offering services online, over the phone or other ways. 
  • What businesses have been closed?

    Currently the following businesses and services are closed:

    • Bars and Nightclubs
    • Dine-in restaurants
    • Entertainment venues
    • Gyms and fitness centers
    • Hair and nail salons
    • Public events and gatherings
  • What if my co-worker is diagnosed with COVID-19?

    According to the County, If you suspect that you have come into contact with someone who has COVID-19 at work for more than 10 minutes of interaction than you should self-quarantine for 14 days from the last interaction.  

    If you develop symptoms, than self-isolate in your home for 14 days from the time your symptoms go away. 

  • What is COVID-19?

    On February 11, 2020, the World Health Organization (WHO) announced COVID-19 as the official name of the disease responsible for causing the 2019 novel coronavirus outbreak. The breakdown of this new name COVID-19 is “CO” for corona, “VI” for virus, “D” for disease, and “-19” for 2019.
  • What is the difference between Quarantine and Isolation?

    Isolation and quarantine are used to protect the public by preventing exposure to infected people or to people who may be infected.

    Quarantine is used to separate and restrict the movement of people who are well but who may have been exposed to an infectious disease to see if they become ill. These people may have been exposed to a disease and do not know it, or they may have the disease but are not showing symptoms. A quarantine can help limit the spread of infectious diseases.

    Isolation is used to separate sick people (who have or may have an infectious disease) from people who are healthy. Isolation restricts the movement of ill people to help stop the spread of certain diseases.  Isolation typically occurs in a hospital setting but can be done at home (self/home-monitoring) or in a special facility. Usually individuals are isolated, but larger groups can be isolated as well.