City Hall floors 2-6 are closed to the public at this time. However, staff continues to conduct business. Feel free to call us. 

Click HERE for more information and other COVID-19 updates.

Sewer/Wastewater Billing

Press Enter to show all options, press Tab go to next option

Sewer Bills and Payments



Effective May 2020

The City of El Cajon is committed to ensuring the continuity of its services.  Taking into consideration the health and well-being of the community and to help ease any potential immediate financial burden that customers may experience as a result of COVID-19:

The City will continue to send sewer bills in May and June but customers can choose to pay part of it or none at all.  The amount not paid will be added to the next bill, without penalty or interest.

Please be advised, late fee charges on unpaid sewer balances will resume beginning January 2021.


To Make a Payment:














Online portal for one-time credit card payments:


This feature does not have account number validation, invoice viewing, and balance look-up capabilities. A more comprehensive solution is in progress. 

     Credit card payments can be entered into the interactive voice recognition system by dialing:

(619) 873-1660

and press # 1

 This feature does not have account number validation or balance look-up capabilities. A more comprehensive solution is in progress.

    Check payments      (with account numbers written in the memo) may be mailed to:  

CITY OF EL CAJON       PO BOX 51943           Los Angeles, CA 90051

Payments in person     can be made at:

          CITY HALL                  200 Civic Center Way    El Cajon, CA 92020

Cash, check, and credit card (Visa and Master Card) are accepted.

Important Sewer Billing Update: Why has it changed?


To request your account number and balance, or for  questions about your account:

TEXT your name and address to (619) 333-6618

Call (619) 873-1660

Visit Frequently Asked Questions


*****For SEWER EMERGENCIES please call (619) 441-1658 during business hours, or for after-hour SEWER EMERGENCIES, call (619) 579-3311.*****